Newtown is committed to protecting the privacy and security of every member's personal data. This document explains in detail how we collect, use, and safeguard your information.
Newtown takes the privacy of your personal data very seriously. As an online betting and entertainment platform operating in Malaysia, we are bound by legal and ethical responsibilities to protect every piece of information you share with us.
This Privacy Policy describes our practices regarding the collection, use, storage, and disclosure of personal information of newtown platform members. It applies to all your interactions with newtown, whether through the official website, Android and iOS mobile apps, customer support services, or any other communication channels we provide.
We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards. This means you have certain rights regarding your personal data, and we are fully committed to respecting those rights.
Our Commitment: Newtown has never and will never sell members' personal data to any third party for marketing or commercial purposes without your explicit consent.
Newtown collects various types of information depending on your level of platform usage and regulatory compliance requirements. Below are the categories of information we collect and their purposes:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Verification | Full name, date of birth, IC number , passport number | Identity verification & KYC |
| Contact Information | Email, phone number, address | Communication & Support |
| Financial Data | Bank account number, transaction records | Deposit & withdrawal processing |
| Usage Data | Game history, betting preferences | Personalised experience & analytics |
| Technical Data | IP address, device type, browser | Security & fraud detection |
We only collect information that strictly necessary to provide services, comply with legal requirements, and protect the security of the platform and all its users. We do not collect sensitive data such as health information or religious beliefs unless required by law.
Every piece of information we collect is used for a clear and lawful purpose. newtown uses your personal data for the following:
Newtown will not use your data for any purpose not stated above without first obtaining your explicit consent.
Newtown understands that your trust is our most valuable asset. We do not share your personal information with outside parties except in the following clearly defined situations:
Clarification: Newtown does not sell, rent, or trade members' personal data to any party for marketing purposes. This is our unwavering commitment.
Newtown continuously invests in high-grade security infrastructure to ensure your personal data is always protected against unauthorised access, loss, destruction, or accidental disclosure.
The technical and organisational security measures we implement include:
While we take all reasonable precautions, no security system is 100% perfect. In the event of any data breach affecting your information, we are committed to notifying you within the timeframe required by law.
The newtown platform uses cookies and similar tracking technologies to enhance your experience, analyze website traffic, and deliver more relevant content. The following are the types of cookies we use:
| Cookie Type | Purpose | Status |
|---|---|---|
| Necessary Cookies | Session login, security, language preferences | |
| Analytical Cookies | Usage statistics, page performance reports | |
| Marketing Cookies | Relevant advertising, targeted promotional campaigns |
You can manage cookie settings through your internet browser at any time. However, disabling required cookies may affect certain features of the newtown platform. Analytics and marketing cookies can be disabled without impacting core platform functionality.
Newtown retains your personal data only for as long as necessary to fulfil the purposes stated in this privacy policy or as required by applicable law.
When data is no longer needed, it will be securely deleted or anonymised using industry-recognised methods to ensure it cannot be recovered.
Under the Personal Data Protection Act 2010 and newtown's internal policies, you have the following rights regarding your personal data:
You have the right to request a copy of all personal data we hold about you at any time.
You may request the correction of any inaccurate or incomplete data in your profile.
You may request the deletion of your personal data, subject to legal retention obligations.
You may request that we restrict the processing of your data in certain situations provided for under applicable law.
You have the right to receive your data in a structured, machine-readable format for transfer to another platform.
You may object to the processing of your data for direct marketing or profiling purposes at any time.
To exercise any of the above rights, please contact our privacy team via live chat within the platform or our support email. We will process your request within 30 business days in accordance with applicable legal requirements.
The newtown platform is exclusively for individuals who are of age 18 years and above. We do not intentionally collect or process personal data from individuals under the age of 18.
If we discover that a child's personal data has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. Parents or guardians who suspect their child has registered on our platform are urged to contact the newtown support team immediately.
Newtown reserves the right to update or amend this privacy policy from time to time to reflect changes in our practices, legal requirements, or the technologies we use.
For any material changes — that is, changes that significantly affect how we use your data — we will provide advance notice of at least 14 days before changes take effect via registered email or in-platform notification.
The "Last Updated" date at the top of this document will always reflect the latest version of the privacy policy. We encourage you to review this page periodically to stay informed.
If you have any questions, concerns, or complaints regarding how newtown handles your personal data, our Data Protection Officer team is ready to assist.
You can reach us via:
We value every piece of feedback and are committed to addressing all privacy-related inquiries seriously and within a reasonable timeframe.
If you are not satisfied with our response, you have the right to lodge a complaint with the Malaysia Personal Data Protection Department or the relevant regulatory body in your jurisdiction.
We do not merely comply with the law — we genuinely care about the privacy of every member who trusts us with their information.
All data transmitted and stored on the newtown platform is protected by 256-bit SSL encryption — the same security standard used by leading banking institutions in Malaysia.
Through the newtown account panel, you can easily manage your communication preferences, review login activity, and submit requests related to your personal data.
Newtown operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your privacy rights are protected by a robust legal framework.
We never sell, rent, or trade your personal data. Your information belongs to you and is used solely for the purposes to which you have given consent.
Our real-time security monitoring system operates around the clock to detect and address any cyber threats or unauthorized access to your data.
Newtown's support team, trained in data privacy matters, is ready to answer any queries and process your data-related requests promptly and professionally.
Your Privacy, Our Priority: At newtown, we believe your trust is built through real action — not just words. That is why we continuously invest in the latest security technologies, comply with all applicable data protection laws, and ensure our team is always trained in best privacy practices. When you play at newtown, you can focus entirely on the game without worrying about the safety of your information.